Customer Support Lead (Seattle, WA)
As Support Lead your role is to foster an insanely good customer experience… something like a fusion between Disney World and Amazon.
Here’s what you’d be doing on a daily basis:
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Delivering INSANE technical support through email, phone, live chat and Facebook
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Provide operational support with things like shipments and returns
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Manage and create documentation to make sure our knowledge base is up-to-date
You must be:
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Insanely detail oriented
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Insanely customer centric
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Insanely organized
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Insanely interested in helping people
Great to have:
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2-5 years experience working in a customer facing role with references (we will call them)
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Interest in things like nutrition, paleo, keto, crossfit, fasting, nootropics, and neuroscience.
This role will require you to develop a deep understanding of our products in a short amount of time.
Responsibilities:
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deliver amazing customer support through email, phone and live chat (like Zappos or Amazon)
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provide operational support with things like shipments, billing, scheduling and more
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complete weekly reports using inventory data, sales metrics, and marketing analytics
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being super creative and thinking of new ways to AMAZE our customers on a daily basis
Who you are:
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excellent verbal and written communication skills
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unlimited energy, aptitude and drive to do incredible work
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experience with Google Apps and other online software
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a dedicated problem solver capable of handling new tasks without much direction
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extremely detail oriented and to test this tell us with your favorite sports team
Bonus traits:
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1-2 years in an administrative, operations or customer service role
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active interest in business, startups, and health and wellness
To apply please send your resume and cover letter. We’ll get back to you immediately if we think you’re a good fit.
Location: Seattle, WAHow to apply:
Send your resume, references and a personal letter to ben@naturalstacks.com