Shipping

All orders are to begin shipping out of our USA warehouse to Australia and New Zealand and direct to customers. Parcels will be transited through Natural Stacks’ local partnered shipping couriers — AusPost or Fastway Couriers — for completed delivery. The delivery times are expected from when you receive your dispatch confirmation email and full parcel tracking is available. 

Shipping 

The following shipping methods are available:

Australia – AusPost 

  • 4-10 business days
  • Typically dispatched within 24 hours
  • Free shipping on all orders over $80
  • Free shipping when you purchase any 3 supplements (Buy 3 and it’s Free)
  • $15 for orders under $80.00
  • Dispatched with a tracking number

New Zealand – AusPost + Fastway Couriers 

  • 6-11 business days
  • Typically dispatched within 24 hours
  • Free shipping on all orders over $80
  • Free shipping when you purchase any 3 supplements (Buy 3 and it’s Free)
  • $15 for orders under $80.00
  • Dispatched with a tracking number

General Information

The above time frames act as a guideline only and delivery to Western Australia, Northern Territory and regional areas may take longer. It is possible that some orders may be subject to longer transit time due to potential air freight or courier delays, customs hold, severe and widespread weather events, or any other complications outside of Natural Stacks’ control.

Natural Stacks cannot take responsibility for incorrectly addressed parcels or lost/stolen parcels once delivered. If shipping to a business address, please make sure to include the business name in the delivery address. PO Box and Parcel Locker deliveries are accepted. Signature is required upon delivery.

In the unlikely event that your parcel does not reach you within the expected delivery timeframe, or if you are unable to track your parcel online, please let our friendly customer service team know here and we will gladly get back to you.

Regulations

Natural Stacks respects the rules and regulations of both Australia and New Zealand’s import conditions. We would like to caution customers that there are restrictions on some substances being imported into Australia and New Zealand — check with TGA and Medsafe if you are unsure.

For more information on Australian Biosecurity and TGA regulations please visit: BICON and Personal Importation Scheme.

To understand more of the regulations on Dietary Supplements entering New Zealand please visit: Medsafe

Contact Us 

For any more questions please contact our customer service team here.